This guide covers everything you need to know about getting a refund from Coursiv. The process depends on how you purchased your subscription — follow the instructions for your situation below.

🎯 Ready to request your refund?

📨 SUBMIT REFUND REQUEST

Opens official Coursiv Support • Average response ~12 hours

📊 Quick Reference: Refund Requirements

Subscription Type Where to Request Time Limit Notes
Website purchase support@coursiv.io 30 days Case-by-case review
Google Play support@coursiv.io Varies Include Order ID: GPA.XXXX-XXXX
App Store support@coursiv.io Varies Include Apple receipt email
Money-back Guarantee support@coursiv.io 30 days Must meet usage requirements

🌐 Website Subscription Refund

If you bought your subscription directly on the Coursiv website:

Go to the official support ticket page Click here: support.coursiv.io/tickets/new
Fill in your details Use the same email you registered with. In the subject, write "Refund Request".
Explain your reason clearly Be polite and specific about why you want a refund. Include your purchase date.
Wait for response They typically respond within 12 hours. Check your spam folder too.
💡 Tip: You can also email directly at support@coursiv.io — same result.

💰 Money-Back Guarantee Conditions

Some subscriptions come with a money-back guarantee, but there are conditions:

Plan Days Used Completion Required
1-week plan ≥3 consecutive days ≥2 guides OR 70% of modules
4-week plan ≥7 consecutive days ≥4 guides OR 80% of modules
12-week plan ≥10 consecutive days ≥4 guides OR 80% of modules

📱 Google Play Subscription

If you subscribed through Google Play:

Find your Order ID Open Gmail → Search "Coursiv" → Find the receipt → Copy the Order ID (format: GPA.XXXX-XXXX-XXXX-XXXXX)
Submit a support ticket or email support@coursiv.io Include your Order ID in the message. They'll review and process it.

🍎 App Store Subscription

If you subscribed through the App Store, contact Coursiv support directly — they can help process your refund faster than going through Apple:

Find your Apple receipt Check your email for the receipt from Apple showing your Coursiv purchase.
Submit a support ticket Go to support.coursiv.io/tickets/new and include your Apple receipt details.
Wait for response The team typically responds within 12 hours and will guide you through the process.

✉️ Email Template

Copy and modify for your situation:

Subject: Refund Request - [Your Email] Hello Coursiv Support, I would like to request a refund for my subscription. Email: [your-email@example.com] Purchase Date: [date] Reason: [briefly explain] [If Google Play, add:] Order ID: GPA.XXXX-XXXX-XXXX-XXXXX [If App Store, add:] Apple Receipt: [forward or attach your Apple receipt email] Thank you, [Your Name]

👇 Submit your refund request here:

📨 OPEN SUPPORT TICKET

Official Coursiv Support • Average response ~12 hours

❓ Frequently Asked Questions

How long does a Coursiv refund take?

Coursiv typically responds within 12 hours. After approval, refunds take 5-10 business days to appear in your account.

Will Coursiv definitely give me a refund?

Requests are reviewed case-by-case. Be polite and explain your situation clearly.

I downloaded the app, can I still get a refund?

Yes, downloading the app doesn't affect eligibility if you purchased on the website.

What if Coursiv doesn't respond?

Try again after 24 hours. Check spam folder. If still nothing, you can dispute with your bank as a last resort.

How do I cancel my Coursiv subscription?

Go to Profile → Subscription Settings in the app or website. You can also contact support@coursiv.io to request cancellation.

Is Coursiv legit?

Yes, Coursiv is a legitimate AI education platform. They have an official support team and process refund requests. If you're unhappy, submit a ticket and they will respond.